Because there is no such thing as "free" shipping. When shipping is free, the shipping charges are built into the pricing structure of the products. We don't do that. At Gneiss Spice, we charge actual shipping costs, one time!  This allows us to keep prices low for small refills (starting at $2.50). We calculate shipping by weight. This way, whether you order one item or ten, you only pay for the actual shipping fees once. 

Additionally, we ship zero-waste, which has added material costs. We balance what's best for the environment, is financially sustainable for us and cost-effective for you, to arrive at what we think are reasonable shipping fees! 

Please note USPS and UPS express are not guaranteeing delivery dates this holiday season. We recommend ordering early!

USA Ground Shipping: Order by Dec 14th. We are located in rural Maine, ground shipping can take up to 8 days! 

USA Express Shipping: Order by Dec 17th. 

International Orders:

Orders over 2 lbs are shipped DHL or USPS Priority; allow 4-10 business days for delivery. Order by Dec 10th.

For small orders under 2 lbs, we ship international first class. Orders are taking 2-3 weeks to deliver.

International delivery dates are an estimation and not guaranteed. 

Handling Time: Most standard items ship in 1-2 business days; custom items ship in 1-4 business days. Spice refills are filled to order, to ensure freshness. Trust us, it's worth the wait! And, we don't work weekends, because we like our families. If there is a delay, we will contact you.

Shipping Speed: During checkout, you will choose your shipping speed. Ground items are delivered 3-7 days after shipping; express delivery is 1-3 days after shipping.

Depending on what you'd like to send as a gift, we can ship in stock items if ordered by 9 am.  Check out our sale section for "ready to ship" gift kits. Text is the fastest way to contact us at 347.668.2376 with questions. Please write your gift message in the "notes to seller" at checkout. 

Yes! For most locations, we use DHL International Express. Our international shipping prices are discounted by 25% (because even we wouldn't pay $90 to mail order a spice rack, no matter how stylish it is). Please note: international packages are shipped DDU (Delivered Duties Unpaid). Depending on your country, you may have to pay customs fees to receive your parcel. Though we charge you less than actual shipping costs, your country may charge duties on the full shipping price. Read policies full here.

Contact us at hello@gneissspice.com and we will help get your package to you. 

Yes! We will work with you to get exactly what works perfectly in your kitchen. Watch the FAQ video first (Question #1) comparing the jar sizes. We recommend choosing jar size based on how often you use spices. A good rule of thumb is to use small jars for any spices that use 1/2 tsp or less per recipe. You want to rotate through your spices every 6-12 months. 

To begin an exchange, send us an email at hello@gneissspice.com with your order # and we will issue a return label. 

Send us an email to hello@gneissspice.com and we'll price match any discount in the past 15 days. 

Yes, please!! It's hard for us to proof our own work. Send us an email to hello@gneissspice.com with the typo and your shipping address. We'll send you a free gift!

Log into your account, then head to thePepper Perks page. Click "REDEEM NOW" to see what you are eligible for. Points can be redeemed in increments of 100. When you redeem points, you will be given a code to enter at checkout. Don't worry if you forget to copy the code—it will be listed in your "Rewards History" to the right of the "Redeem Now" button. 

Don't worry! Your code is listed in your "Rewards History" to the right of the "Redeem Now" button. There is a little square symbol to click on to copy the code and go paste it in your cart at checkout. 

Your rewards account expires after 12 months of inactivity (inactivity means no purchases or point redemptions on the website). As long as you make at least one purchase every 12 months, you can continue to collect points and your point balance won't disappear. 

And coincidentally, spices are best used up within 12 months...so we hope our points system will encourage you to buy what you can use in a year and refill often. Spices are magic...when they are fresh!

No problem! Send us an email to hello@gneissspice.com and we'll fix it!

First log into your account, then head to the Pepper Perks page and click "REWARDS HISTORY" to see what points you have earned.

Glass jars can be run through the dishwasher; magnetic lids should be hand-washed and dried. We recommend wiping out with a damp cloth when needed. Never submerge lids. Please contact us if you have any issues at hello@gneissspice.com.

We work in a certified food-safe kitchen, and practice the highest sanitation standards. Your jars and lids are handled carefully, and are sent to you ready to use! Happy Cooking!

No! Plastic lasts forever; we consider that a bad thing! Our product is plastic-free. While plastic is cheap, durable and lightweight, it's bad for the earth. We choose higher quality glass and metal to construct our product.

Lids are made of metal and won't last forever. With basic care, lids should last for several years. Very salty blends, such as our seasoning salts or popcorn blends may cause lids to rust more quickly, especially if you live in a humid climate. It's essential to keep lids dry.

If you have any issues with significant rusting, reach out to us at hello@gneissspice.com and we'll be happy to assist you with replacements. All of the components that make up our spice jars can be deconstructed. This way, we can replace only the necessary parts, instead of the whole product, allowing us to reuse materials and create less waste. 

We source materials domestically and internationally, and all production is done in our studio in Bethel, Maine, USA. Specifically, lids, magnet covers, steel wall plates and labels are sourced in the USA. Glass jars and magnets are produced in China. We work with a few US spice importers that works directly with farms to ensure organic, sustainable and fair trade practices are followed. 

We dream of being 100% made in the USA. However, the US no longer manufactures magnets, and unfortunately, domestic glass prices are significantly more than we can afford. Help our company grow so we can afford to purchase US made glass! 

Our clear sticker labels are pre-printed on a local mechanical offset press. We cannot customize them. However, there are four blank labels included with the set that you can use to customize your spice jar labels. 

For our hand-stamped lids, we can do any spice name or word. Small lids can fit one word up to 9-letters long or two small words. Check out our empty, personalized jars here.

Yes! Our lids are designed to disassemble, so we can replace the lid and reuse the magnetic components. Contact us at hello@gneissspice.com.

You need to use whatever hardware is appropriate for your wall surface (wood, sheetrock, tile, etc.). You can even use double-sided adhesive tape! In the past when we included hardware, it caused issues. Plus, people wouldn't use the hardware so it was wasteful. 

All wall plates come with drilled corner holes. Wall plates 15" or larger come with center edge holes, too. Use whatever hardware is appropriate for your wall surface. Because the plates anchor at all 4 corners, there is no need to attach to wall studs. 

You can also use heavy-duty, doubled-sided adhesive tape!

6"x8" plate: 10 small jars or 6 large jars

10"x12" plate: 28 small jars or 18 large jars 

12"x15" plate: 48 small jars or 24 large jars 

14"x14" plate: 48 small jars or 24 large jars 

20"x10" plate: 60 small jars or 30 large jars

No! Our jars are made to stick to your fridge—assuming you have a fridge that holds magnets. We find our jars are about 99% compatible with most fridge models. If your fridge is too slick or not magnetic enough, and your jars are sliding, we'll work hard to find a solution for you. If we can't fix it, a wall plate will work perfectly.

Gneiss Spice knows that if you see your spices, you'll use them! Get them out where they are easily accessible and start experimenting! Spices will go stale just as quickly sitting in a dark cupboard. 

At Gneiss Spice, our goal is to reduce kitchen waste. Spice refills are sold by volume to fit our small and large jars, eliminating the problem of having to store leftovers. 

Yes! 99% of our offerings are certified organic. Not only that, they are ethically and sustainably harvested. And, most importantly, they are super fresh and the best quality you can buy. 

There are a few spices that we have not been able to source with an organic certification (like my favorite, Turkish urfa biber!). If a spice is not organic, it is noted on the specific product pages. And a few others are grown organically, but do not have a certification. Each product page will list the details.

Yes! We sell 100% pure salts, spices and seasonings. No additives or preservatives are used in any products.

We do not process peanuts in our studio, so there is no risk for cross-contamination. 

However, pink peppercorn and amchur (green mango powder) is related to the cashew tree, and can cause allergic reactions to people will tree nut allergies. We do not grind or process these items on any equipment. We only re-package them from their bulk containers into the customer's jar or refill bag. There is little risk for cross-contamination. 

The product listing page shows whether the sourced product has been certified kosher. Ingredients are certified kosher by Earth Kosher or Union Orthodox. In our studio, we transfer bulk ingredients into your jars or zero waste refill bags to order, so there is no kosher seal. We are not processing these kosher items on any equipment, but they are not considered certified kosher once we transfer them from one packaging to another. Please email us at hello@gneissspice.com and we can forward the kosher certification for the spices you are interested in. Thanks!

Our popcorn seasonings are ground very fine to help stick to the popcorn kernels. We do not use any anti-caking agents or artificial gunk; we only blend pure spices and salt. Use up your popcorn seasonings in a few months to avoid clumping. We promise, this won't be hard! If clumping does occur, just stir them up.

Coriander smells like a fresh lemon cut open in a pine forest. 

Click here to see a list sorted by what our customers most often buy!

Your item will arrive in a cardboard box, sealed with water-activated tape that is fully recyclable. Any logo stickers on the box are 100% PCW, uncoated, and made with plant-based adhesive that is fully recyclable. Any paper invoices and inserts are printed on 100% PCW materials. Packing peanuts in your shipment are compostable (you can eat them!) and never purchased, but salvaged from incoming shipments. 

Most cardboard jar cases have been repurposed from the manufacturer. Hopefully you can reuse the box, and if not, please recycle.

Please note, our empty DIY spice sets and custom filled kits include clear plastic spice labels for the bottom of the jars. Please request these to be removed from your order if you do not want the plastic waste.   

The only plastic components sold with Gneiss Spice magnetic jars are the clear stick-on spice labels. These are included in our Empty DIY Spice Kits and our Your Choice Filled Spice Kits. Please request labels to be removed from your order if you do not want the plastic waste.

Our packaging is made out of plants, not plastic! Spice refills are shipped in an uncoated cellophane bag, with compostable stickers to seal. The bags are fragile and not waterproof. Eventually humidity will cause your spices to clump. Do your food a favor and move your spice refills into an airtight container after delivery. 

Our lids are custom manufactured to fit our spices jars. Please message us with a photo and measurements of your jars at hello@gneissspice.com to see if they are compatible.