Why Isn't Shipping Free and Other FAQs

Why don't you have free shipping!?

Great Question! Because there is no such thing as free shipping. When shipping is "free" — shipping costs are built into the pricing structure of the products. We could not offer affordable individual spice refills if we also had to include shipping fees for each item. Instead, we charge discounted shipping costs, once on your full order. 


To keep prices affordable on spice refills (most are $3-$5), we calculate shipping by weight for orders under $150. This way, whether you order one item or ten, you pay for the shipping fees once. Base shipping starts at $3.95.


Additionally, we ship plastic-free, which has added material costs. We balance what's best for the environment, is financially sustainable for us and cost-effective for you, to arrive at what we think are reasonable shipping fees! 

How much does shipping cost? (Free over $149)

Shipping costs average about 10% of the order total. USA Ground Shipping (3-8 days) starts at $3.95 for a couple small refills, up to $9.95 for a 6-lb spice kit. Orders over $149 have free ground shipping! We're able to offer you a better discount when you make a more substantial purchase. Think of free shipping as getting a 10% off coupon for ordering over $150. It's our gift to you!


USA Express Shipping (2-3 days): $11.95-$29.95 based on weight and location. Please note, all custom jars and refills are filled to order and require 2-4 business days handling time outside of the shipping times.

What are order fulfillment times?

Gneiss Spice is different. We hand-pack all orders, to order; expect 2-3 business days for your orders to be processed. After this, we will ship with your preferred method. Ground shipping is 3-8 days; express shipping is 2-3 business days. Remember, this is the delivery time after your order has been filled! 

Help! I need my order ASAP!

Choose "Express" shipping at checkout, and we will do our best to jump your order to the top of the queue and fulfill it the next business day. Please write us a note at checkout, too. 

What is zero-waste shipping?

Your package will arrive in plastic-free packaging. Our mailers, boxes and fill are made of recycled and recyclable materials (cardboard or paper). We often re-use boxes! An "ugly" box is our commitment to giving materials a second life. When you choose to make a purchase with us, you are voting for more sustainable shipping practices. Let's change expectations for e-commerce one package at a time. Thank you! 

Do you ship internationally? 

International shipping is discounted around 20%, and calculated to your location. It's quite expensive! Put items in your cart to see shipping charges to your country. Note: We ship DDU (delivered duties unpaid); you will be responsible to pay import fees.

My item is lost! Help!

Contact us at hello@gneissspice.com and we will help get your package to you. 

I entered the wrong address! Help!

Contact us at hello@gneissspice.com immediately and/or text us at 207-200-5448. We can change your address BEFORE shipping, but we are unable to make any changes after your label is printed. 

What is the holiday shipping cut-off date?

USPS and UPS express is not guaranteeing delivery dates. We recommend ordering early!

Domestic Orders:

US Ground ShippingOrder by Dec 12th. Free over $149! 

Most orders are delivered in 2-3 days. However, larger orders to the west coast can take up to 5 business days to be delivered. 

US Express 2-3 Day Shipping: *Order by December 18th.

*Delivery time is not guaranteed, most packages do arrive in 2-3 days.


International Orders:

New Cheaper Rates!!Canada: The UPS Worldwide is as fast as our domestic shipping! 2-5 business days. Order by Dec 12th.

Worldwide over 2-lbs: Shipped UPS Worldwide or USPS Priority per your choice at checkout; allow 4-10 business days for delivery. Order by Dec 10th.

Worldwide under 2-lbs: The least expensive option is international first class which takes 2-3 weeks to deliver. Please upgrade to UPS Worldwide or USPS Priority for holiday delivery. Please note: International delivery dates are an estimation and not guaranteed.