FAQ PEPPER PERKS (REWARDS)

I just made a purchase and now see you have a rewards program! How do I get my points?

You already have them! All points are associated with your email address. Once you create an account—your points will be waiting for you here when you log in!


Our rewards program will replace our coupon codes. We realized coupon codes benefitted new customers most, and we want a program that will reward our base of loyal returning customers. Please join our free Pepper Perks today by creating an account.

How do I earn points?

You earn 1-pt for each $1 spent. You earn additional points for creating an account, following us on social media, writing product reviews and referring friends! Additionally, you get 100-pts on your birthday! And then bonus points for hitting lifetime spend amounts. You must keep your account active every 12-months to retain your points. 

What is the value of points?

You earn 5% back in points for every purchase. So for every 100 points you earn, you will receive a $5 rebate. You can save up to 400 points in your account before you need to start redeeming them.

How do I redeem points?

Log into your account, then head to thePepper Perks page. Click "REDEEM NOW" to see what you are eligible for. Points can be redeemed in increments of 100. When you redeem points, you will be given a code to enter at checkout. Don't worry if you forget to copy the code—it will be listed in your "Rewards History" to the right of the "Redeem Now" button. 

Help! I redeemed points and now can't find my code!

Don't worry! Your code is listed in your "Rewards History" to the right of the "Redeem Now" button. There is a little square symbol to click on to copy the code and go paste it in your cart at checkout. 

Do points expire? (Not really.)

Your rewards account expires after 12 months of inactivity (inactivity means no purchases or point redemptions on the website). As long as you make at least one purchase every 12 months, you can continue to collect points and your point balance won't disappear. 


And coincidentally, spices are best used up within 12 months...so we hope our points system will encourage you to buy what you can use in a year and refill often. Spices are magic...when they are fresh!

I entered the wrong birthday! Help!

How do I check my rewards balance?

What are the frequent-buyer tier benefits?

Pepper Perks: $0 Spend

  • Free to join
  • 50 bonus points for creating account
  • 100 points annual birthday gift
  • 1 point for $1 spent

Cardamom Club: $300 Lifetime Spend

  • 100 bonus points for entry
  • 100 points annual birthday gift
  • 1 point for $1 spent
  • exclusive double-point days and discounts

Saffron Society: $800 Lifetime Spend

  • 200 bonus points for entry
  • 100 points annual birthday gift
  • 1 points for $1 spent
  • exclusive double-point days and discounts
  • free samples + merchandise