Gneiss Spice Store Policies
Returns & Exchanges:
Please contact us with any issues regarding your order. We want you to be overly-satisfied with the quality and convenience of your new spice rack! We pride ourselves on offering great service (just take a look at our reviews). Contact customer service at firstname.lastname@example.org to start a return or exchange at any time.
If your package has been "delivered" but you have not received it, please contact us (email@example.com). We will start an investigation with the shipping carrier. If the package cannot be found we will ship a replacement or offer store credit. We do not issue refunds for packages marked by the carrier as delivered.
Ground delivery speed is 3-8 days and is free for purchases over $149. Express delivery speed is 2-3 days. Note: Delivery times are not guaranteed; we have no control over packages once they leave our studio. We purchase the shipping speed requested at checkout and will not refund shipping fees once the item is scanned in by the carrier. Read about our shipping policy here and why all shipping isn't free.
The "delivery speed" is for the days after the order is processed and the package leaves our studio. Spice refills and filled jars are packed to order; expect 2-5 days processing time. Need something by a specific date? Let us know and we will try to accommodate you.
Yes! We ship internationally! Yes! It's expensive. Please put the items in your cart for an accurate quote for different international services and speeds. All shipping rates are discounted 20% to help with the high fees.
We ship DDU (delivered duties unpaid). If your country collects duties & taxes, you will be responsible to pay duties upon receipt of your package. Some countries collect duties on shipping fees, too. As an international customer, you are exempt from paying US sales tax.
If you refuse the package, you will be given a refund minus the shipping costs to return the package.
Disclaimer: Gneiss Spice, LLC, neither assumes nor accepts any liability for damages resulting from the handling or misuse of magnets. Magnets are not toys, and should not be removed from the product except for cleaning.