Most standard items are shipped by USPS. Larger orders are shipped UPS Ground. Handling time is 1-3 days for in-stock items, and 1-5 days for custom orders. Need something by a specific date? Let us know and we will try to accommodate you.
INTERNATIONAL SHIPPING POLICY:
Yes! We ship internationally! Yes! It's expensive. Please put the items in your cart for an accurate quote.
Most international shipments travel DHL, which handles your package door to door. Yes! Your shipping fee is discounted by about 40% of the actual cost to ship your package, and includes tracking and insurance.
We ship DDU (delivered duties unpaid). If your country collects duties & taxes, it will be your responsibility to pay these upon receipt of your package. You are exempt from paying US sales tax. If you refuse the package, you will be given a refund minus the shipping costs to return the package.
Refunds and Exchanges:
Please contact us with any issue regarding your product. We want you to be 100% satisfied with the quality, convenience and aesthetics of your new spice rack! We will gladly work with you to solve any problems that occur with your order, and will take a refund from any unsatisfied customer. Contact customer service at firstname.lastname@example.org.
Disclaimer: Gneiss Spice, LLC, neither assumes nor accepts any liability for damages resulting from the handling or misuse of magnets. Magnets are not toys, and should not be removed from product.