Order and Shipping Policies
Refunds & Exchanges:
Please contact us with any issue regarding your product. We want you to be 100% satisfied with the quality, convenience and aesthetics of your new spice rack! We pride ourselves on offering great service (just take a look at our reviews).
We will work to solve any problems that occur with your order, and you are welcome to request a return if you are still unsatisfied. Please contact customer service at firstname.lastname@example.org.
Standard delivery is takes 3-8 days. Express delivery will be 1-3 days. Please note, all spice refills and filled jars are packed to order, to expect 1-5 days handling time. Need something by a specific date? Let us know and we will try to accommodate you.
Please note USPS and UPS express are not guaranteeing delivery dates this holiday season. We recommend ordering early!
USA Ground Shipping (3-8 Day Delivery): Order by Dec 14th. Holiday delivery is not guaranteed.
USA Express Shipping (1-3 Day Delivery): Order by Dec 17th. Holiday delivery is not guaranteed.
Yes! We ship internationally! Yes! It's expensive. Please put the items in your cart for an accurate quote. Provide your phone # to avoid any delays in delivery.
Most international packages travel DHL, which handles the package door to door. Please note the shipping price paid is only ~60% of our actual costs.
We ship DDU (delivered duties unpaid). If your country collects duties & taxes, it will be your responsibility to pay these upon receipt of your package. You are exempt from paying US sales tax. Some countries collect duties on shipping fees, too (UK).
If you refuse the package, you will be given a refund minus the shipping costs to return the package.
Disclaimer: Gneiss Spice, LLC, neither assumes nor accepts any liability for damages resulting from the handling or misuse of magnets. Magnets are not toys, and should not be removed from product.